To request deletion: email info@tawhidapp.com with the subject line Delete My Data.
Free of charge. No account or login required to make a request. We complete verified requests within 30 days.
You can ask us to delete your personal information at any time. There is no charge, and you do not need an account or a login to submit a request.
By email — the fastest route. Send a message to info@tawhidapp.com with the subject line Delete My Data, and include:
By post. Written requests are accepted at our registered office, though they take considerably longer to process:
TAWHID DIGITAL TECHNOLOGIES INC.You may also authorise an agent to submit a request on your behalf. We will ask for written proof of that authorisation before acting.
Before deleting anything, we confirm the request genuinely comes from you. Deletion is permanent, and acting on an unverified request would put your data at risk from anyone who knows your email address.
In most cases we verify by replying to the email address on the account and asking you to confirm. We do not ask for government ID, passwords, or payment details as part of this process — if you ever receive such a request claiming to be from us, it is not from us.
If we cannot reasonably verify your identity, we will tell you why rather than silently ignoring the request.
On a verified full-deletion request, we delete the personal information we hold about you, including:
| Category | Examples |
|---|---|
| Account & contact | Email address, display name, any profile details, support correspondence |
| Location | Saved cities, last known coordinates used for prayer times and Qibla |
| App preferences | Calculation method, Asr convention, notification settings, language |
| Usage & diagnostics | Crash reports and analytics events linked to your installation identifier |
| Content you saved | Bookmarks, notes, Tasbih counts and reading progress held on our servers |
Deletion is permanent and cannot be reversed. We cannot restore deleted data later, so please export or note anything you want to keep before you ask us to proceed.
A small amount of information survives a deletion request, because the law requires it or because it is no longer linked to you. We keep only what is genuinely necessary:
| What | Why | How long |
|---|---|---|
| Financial and tax records for any contribution you made | Required under Canadian tax and corporate record-keeping law | 6 years from the end of the relevant tax year |
| A record that a deletion request was made and completed | To demonstrate compliance if a regulator asks | Retained as a minimal log entry |
| Aggregated or anonymised statistics | No longer identifies you and cannot be linked back | Indefinitely |
| Backups | Deleted data persists briefly in encrypted rolling backups before being overwritten | Purged within 90 days |
Where we are required to keep records, we restrict them so they are used only for that legal purpose and not for any ongoing processing about you.
If a request is unusually complex and we need more time, we will tell you before the 30 days are up and explain why.
Much of what Tawhid stores never reaches our servers — bookmarks, Tasbih counts, settings, and cached prayer times generally live on your device only. We cannot delete that remotely, and a deletion request will not remove it.
To clear it yourself, uninstall the app from your device. On the website, clearing your browser's site data for tawhidapp.com removes the stored theme preference, which is the only thing this site keeps.
If you made a voluntary contribution, the payment itself was processed by Stripe and is subject to Stripe's own retention obligations as a regulated payment processor. We cannot delete records held by Stripe on our behalf where financial regulation requires them.
Deleting your data does not automatically cancel a recurring monthly contribution. If you have one, please say so in your request — or cancel it via the link in any contribution receipt — and we will stop future charges. See our Terms of Use.
Deletion is one of several rights you have. You can also ask for a copy of your data, ask us to correct it, or object to certain processing — see Your Rights in our Privacy Policy.
If you are unhappy with how we handled a request, you can complain to the Office of the Privacy Commissioner of Canada, or to your local supervisory authority if you are in the EEA or UK.
Email info@tawhidapp.com with any questions about this process.